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EMAIL ERROR: email to customer FAILED


#1

Hi

We’re not sure why but we’re currently unable to reply to any requests. Whenever we try we get the following error:

EMAIL ERROR: email to customer FAILED. The email system returned this error: SMTP Error: The following recipients failed: donna.netmums@googlemail.com

We haven’t yet upgraded and are still using verson 2.7.2

Can you help?
Thanks


#2

Hi Donna,

Is this still an issue for you? Perhaps it was temporary? If it is has anything changed on your HelpSpot server? Any updates to the server itself, etc?


#3

Hi Ian, Sorry for not coming back (I’ve turned into my worst kind of client)
It’s all working fine now, so it must have just been a glitch.
Thanks for checking
Donna