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Email History per Request


#1

I couldn’t find anything in the manual or forums, but is there a way to keep the email history of a request only down to the last correspondence.

We have some requests that may have 15 - 20 trips between HelpSpot and the customer. The size of these emails becomes quite large and full of useless info after the 10th correspondence.

Is there a way to have HelpSpot NOT include the email history or keep it shortened to the user’s last response?

Thanks,
Jeff


#2

Hi Jeff,

Not currently, but something along these lines is planned for version 2. Basically the last X history notes will be shown and the rest will be hidden by default, but accessible if needed.


#3

Thanks Ian.

Jeff Clausius
SourceGear