HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Email Integration -> SPAM Filter


#1

I couldn’t find a description of the different settings for the SPAM filter setting (On, Off, On for checking only no training)

Does switching from On -> On for checking only allow HelpSpot to automatically mark messages as SPAM? Does the filter continue to learn?


#2

Hi Ben,

ON - Both learns and continues to check new email for spam
ON for Checking - The system will check inbound email for spam but won’t learn when requests are closed/deleted.
Off - No checking or learning is done.

Basically the on for checking is used when you feel you have the system well trained and want to stop incurring the speed/space needed for continuing the train the system.


#3

Thanks Ian, that’s what I needed to know!