We have our company email hosted with Intermedia. (Exchange 2010)
The settings we need in order to POP the Exchange server do not appear to be compatible with HelpSpot. We currently use another Help Desk solution (hosted) that accepts the parameters for the Intermedia servers.
The settings we need to use are:
Email Server East.EXCHxx.serverdata.net
Port 995 (POP3s)
TLS or SSL
The settings HelpSpot wants us to use will not make a valid connection to the server.
The result of the string is something like EXCHxx\username_emaildomain@east.EXCHxx.serverdata.net which will not authenticate. Do you have any suggestions? Is there a way to modify the Email Box settings in an ini/config file?
Thanks for your help.