We have about 5 categories/departments/portals. Every staff is administrator and send notifications via email is checked, as well as when unassigned request comes into the system notify via the methods above.
We would like to filter that the notifications only goes to them that are linked to the category of the request (of course if the there is no category all should receive the email) is this possible? If not can we make it a feature request?
Many of the departments only work in the system when they receive email that a new request is created. Today we build filters in our mail klient to filter out the, for them, unnecessary emails but we do have a concern that they may filter too much as they also can be requester in the system for another department.