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Email notification of forum postings


#1

Hi All,

I’m trying to get email notification working for forum postings through the use of RSS feeds, as per the guide in this post: http://www.helpspot.com/helpdesk/index.php?pg=forums.posts&id=6594

I’m having problems with the rss feed URL regarding a private forum… I’m getting “RSS feeds disabled”. Using the following syntax:
http://HELPSPOTUSERNAME:HELPSPOTPW@SERVERNAME/help/admin.php?pg=feed_forum&type=RSS20&forum=1

Public Forum RSS Feeds Enabled: YES, however this is a private forum… any ideas?
HelpSpot version 2.6.3.


#2

Look OK in general. Is RSS feed authentication working OK for you when using a normal RSS reader? Perhaps it’s a problem with your web servers basic authentication?