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Email Parser


I am wondering if any one else has had any luck with the tag ##forward:true##?
I am able to get all the other tags to work. but When I use this tag the system ignores it.


Hi Jayson,

This tag must be used with a forwarded email that has the actual fwd: string in the subject. In addition, it only can work if the headers quoted in your email can be read and have an actual email address.

Some configurations of mail clients when forwarding will do something like:

FROM: Bob Smith

But HelpSpot has no way to know the email from that. It will only work if it’s more like

FROM: Bob Smith


K thanks will look in that.