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Email subject changed from "" to "Update on Your Request"


HI All,

I am coming across cases where HS is changing the subject line of an email:

Email subject changed from “” to “Update on Your Request”

Except the incoming email has an email subject, and should not be changed.

In what instances does HS change the Email subject to “Update on Your Request”

be glad to provide some history of tickets that have had this happen, just let me know what into you need.


Hi Greg,
What version of helpspot are your currently running? 4.0.28 and 4.0.29 both contain some fixes for subject lines not importing correctly. This sounds like it might be related to what you are seeing.