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Email subject template


#1

For outgoing emails a ticket number is appended within {} like ticket 123456 subject will become “My subject {123456}”

Is there any way for me to modify how the ticket number is sent as follows !?
“My Subject Ticket#123456”

I need this for the ability to sort and search e-mails in user’s mailboxes because obviously not all e-mails go through HelpSpot and this helps userst search their inboxes for data relevant to a particular ticket.


#2

Hi Gunnar,

This feature will be available in version 2 (currently in development, beta in early July). You’ll still need the brackets, but you can set everything else as you have in your example. So “My Subject Ticket#{12345}”.