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Email tags


#1

Hi,

I was wondering if there was a way that Helspot could identified some tags and automatically fill some fileds.

For example:

MAXIMET

Would fill the assigne staff automatically.

Thank you in advance!


#2

Hi Maxime,

Yes, you can check out the email parser:

http://www.helpspot.com/helpdesk/index.php?pg=kb.page&id=25