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Email Template | Edit is not updating



I am having a problem with Email Template feature.

I am designing an Email Template design with HTML (Request Created by Portal Form), Unfortunately, when I edit the HTML content and hit the Done button, my new design doesn’t show on the View button either when I tested on an Email.

Could you help me with solving this issue, because I wanted to use HTML Email design for the Emails features.

Thank you,


Hi There! My first guess is that you may be neglecting to click on the “save templates” button at the bottom. You will need to click on that before your changes will be visible.