HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Email Templates - Tag


#1

I was curious if their is a Tag that can be used in the ‘Public Notes to Customers’ E-mail Template that will input the First Name of the Logged on HelpSpot user?

Thanks,

Harold


#2

No, not in that template. You can put the assigned staffer in the note field (not the email template though) with the ##ASSIGNED_FIRST## tag. To do that what you’ll want to do is create a prepared response that contains the tag. If you go into Workspace->Responses you can click a link in there to see the placeholders.


#3

I think this would be a good feature request. This is something I’ve been looking for as well as there are occasions when other staff members work on a request on behalf of the assigned staff member and they may respond using a predefined email template.


#4

I found the solution for this.

If everyone has a Signature setup in their HelpSpot profile and you enter the ##SIGNATURE## tag in the e-mail template, the Signature of the logged on user is sent regardless of who the ticket is assigned to.


Assign HelpSpot user name to the From field internally
#5

That’s correct Harold. I suppose I should have mentioned that!


#6

No problem Ian, we forget about features in our application sometimes as well.


#7

Would it be possible to use this option?

##LOGGED_IN_FIRST## ##LOGGED_IN_LAST##