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Embed flash video files in knowledge book articles


I am looking at producing a series of screencasts to cover common troubleshooting issues, and I was just wondering if it was possible to embed these videos (.swf files) in a knowledge book article using the HTML tags?

This would certainly be useful for both IT staff and end users rather than just having a static and rather dry KB article.



Hi Lee,

Yes, though I don’t think you can do it via the wysiwyg. You can use the HTML button put in raw HTML or turn off the wysiwyg completely in Admin->Settings->Knowledge Books