When we started using Helpspot, email submitted support was great, but we are now seeing that email submitted support is overwhelming. We would like to end email submitted support and force people to submit via the portal.
Question is: how to best do this?
If we stop email submitted work orders, will users get a response from the system? If not, will an auto reply on the email account reply to every customer response? Will customers be able to respond to an update by email?