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Enforcing Workflow/Status Types


We want to make sure that our help desk staff members cannot close a ticket with a status other then “Done”. Currently when you close a ticket you select any status other then Active, we would like to make sure the staff member selected done before

Can we tweak what statuses are allowed in a closed ticket? Currently any status but “Active”.

Thank you,



Hi Dominick,

Currently that’s not directly possible, but you could see requests in an un-allowed state (closed, status not equal to done) via filter or even use a trigger/rule to re-open such requests.