We’ve been using HS for a couple of months now and here are a few enhancement requests the team has come up with.
- Ability to edit the Initial Request field
- people sending in emails with subject ‘It doesn’t work’ and would like to change to something more meaningful
Ability to specific multiple sort levels in a filter
Ability to add custom reports
Enhanced search screen where we could filter by any of the custom fields, reporting tags etc.
Keep up the good work Ian. Everyone is loving it so far!