Where having an issue with helpspot we can’t get fixed
We’re able to add requests trough mail and trough the client portal. but when we try to create a request trough the admin portal (so when a agent logged in and wants to add a request he got on the phone for example) we get an error saying "There was a problem adding the request"
We have the following things filled:
All the customer information (from live lookup api)
Category and status
Account to send the email from
When i check the error log there’s only one new entry (used | to separate collums) :
“Tue, Oct 4, 2016, 10:18 PM | Database | No errors foundNo errors found | request.php | 394”
It would we a big help if you guys could help us out here.