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Error adding request trough admin portal


#1

Hi,

Where having an issue with helpspot we can’t get fixed
We’re able to add requests trough mail and trough the client portal. but when we try to create a request trough the admin portal (so when a agent logged in and wants to add a request he got on the phone for example) we get an error saying "There was a problem adding the request"
We have the following things filled:
All the customer information (from live lookup api)
Category and status
Request body
Email subject
Account to send the email from

When i check the error log there’s only one new entry (used | to separate collums) :
“Tue, Oct 4, 2016, 10:18 PM | Database | No errors foundNo errors found | request.php | 394”

It would we a big help if you guys could help us out here.

Kind regards,

Edo Post


#2

This is an odd one. It sounds like the error you are looking at is in the DB error log. I would recommend turning on error logging to see if we can get a better error. To enable debugging, edit your config.php file and add or change the cDEBUG option to appear like so:

define(‘cDEBUG’, true);

This will do two things:

Errors occurring within HelpSpot will be displayed in a error-reporting screen that shows the error, the file, and related information
Errors occurring within HelpSpot will be logged to the data/log/helpspot.log file