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Error generating report


#1

Just create a test upgrade of 2.7.2 -> 3.1.0.

When we select go to report and select Time tracker -> Total over Time and group by staffer we get the following error:

there was an error generating this report: error

is thís the kind of error that automatically is reported to usercape?


#2

Hi Hans,

That was likely submitted but can you tell me your database server type just so I can check it out further.


#3

We use mysql.

Some staff do not have any time logged


#4

We’ve got this fixed, it’ll be available in 3.1.1


#5

Just updated to 3.1.1

There’s now a slightly different error:

there was an error generating this report: parsererror


#6

Hmm, we’re not having any other reports of that. If you could send in (via the portal or email) your installations url and login we’ll have to take a closer look.


#7

Unfortunately this is not currently possible.
We’ve only done an internal test update on a machine that is not available from the internet.

Is there something else we can do?


#8

We’ll try and research it further on this end and see if we can replicate it.