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Error message on installer.php


#1

Trying to install the product, I have tried on multiple servers and every time I am getting the following when running installer.php

I have verified in phymyadmin that the username and password are correct.

Fatal error: Unable to read 103257 bytes in /home/dsmpanel/domains/itcontrolsuite.com/public_html/helpdesk/helpspot/lib/display.lib.php on line 0


#2

Hi Daniel,

That error is usually due to the files being corrupted. When you upload via FTP you must force binary mode in your FTP client. Try re-uploading with that and you should be all set.