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Error upgrading from 2.7.2 to 3.1.1


#1

If I try to upgrade my version of HelpSpot from 2.7.2 to 3.1.1 I receive an error during the initial backup phase:
There has been an error.
Error renaming C:/Program Files/HelpSpot/zend to C:/Program Files/HelpSpot/backup
The application will exit now.

My OS is WIndows 2003 R2 SP2 Standard Edition (it’s a virtual machine). I run the installer as local administrator.

Thanks

Customer ID: 98624


#2

Hi Mirko,

I believe Rebecca is working with our installer folks on this to get more information.