HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

External contact form communucation to Helpspot


#1

Hi Helpspot Support!

I’m contacting you because we have taken the decision to stop using the built-in Helpspot contact form and FAQs and we’re in the process of migrating these to a new platform.

We are in the process of recreating the contact form to be identical with the built-in HS one.

My question is, how can we make sure that all the fields of the new form get communicated into Helpspot’s fields properly? These fields are:

  • First name
  • Last name
  • E-mail
  • Phone number
  • Title
  • Details
  • Custom fields
  • etc

Is there an API we need to use?

Thank you in advance,

-Steve


#2

Hi Steve,

You could do this with either the web service API or the email parser API. You can find details here:

https://www.userscape.com/helpdesk/index.php?pg=kb&id=6