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External contact form communucation to Helpspot


Hi Helpspot Support!

I’m contacting you because we have taken the decision to stop using the built-in Helpspot contact form and FAQs and we’re in the process of migrating these to a new platform.

We are in the process of recreating the contact form to be identical with the built-in HS one.

My question is, how can we make sure that all the fields of the new form get communicated into Helpspot’s fields properly? These fields are:

  • First name
  • Last name
  • E-mail
  • Phone number
  • Title
  • Details
  • Custom fields
  • etc

Is there an API we need to use?

Thank you in advance,



Hi Steve,

You could do this with either the web service API or the email parser API. You can find details here: