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Failed email send - address problem or other issue


#1

Some feedback from a user - can we do something?

I’ve had this happen already, so I know it is only going to continue …

Here is the situation …

#1: A ticket is created in the system (by us).
#2: I am working with the customer (via phone).
#3; We get off the phone, and I update the case
NOTE: This update of notes is what the customer needs
#4: The email address in the TICKET is incorrect …
NOTE: I get NO NOTIFICATION that the ticket failed to reach the customer (email).

I’ve had this happen already. The customer kept calling back in saying ‘where’s the information’ …

Come to find out, I had his email incorrect …

Bottom line …

I need some kind of NOTICE when emails FAIL to reach the customers.


#2

Thanks Arvind. Actually we’ve been looking into this. It should be possible, but it may not be 100% accurate because different mail servers return things differently. Mostly accurate is better than nothing at all in this case though.


#3

ETA on an initial fix?


#4

If it works as expected, then it should be in the next release.