HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Fatal error after upgade



we just upgraded from 2.7 to 3.1 and are occationally getting error:
Fatal error: Call to undefined function clean_data() in /www/ehXXXXX/public_html/helpspot/admin.php on line 113

After I press refresh it is gone, but this is pretty annoyins, - and I can’t really say app is working if there is fatal error :slight_smile:

We are using ionCube version, hosted by EngineHosting

Please advice


Hmm, I wonder if something went wrong with your upgrade. If EH did the upgrade for you contact them and ask if they could overwrite all the files again as it seems one may not have made it or been corrupted.

If you did the upgrade try that same and see if that fixes it.