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Feature: Assign multiple with category preserved


#1

Multiple requests can currently only be assigned by setting the category to something particular. It would be nice if there was a way to assign multiple requests to a single user, but preserve the original categories.


#2

You could manually do this by showing the categories in your queue and then only assigning within the category. Of course it would take a few extra passes. The problem with implementing this as you specify is that not all staff is in all categories in most installations. Hence you could end up assigning someone a request in a category they are not in.

I have thought of perhaps having a “fast edit” type queue where instead of checking the boxes and doing a batch you would have an individual set of drop downs on every row. That way you could fast assign a bunch of requests without entering each one. That is just in the thought stage though and I’m not sure if there’s sufficient demand for such a page that it’s worth adding the complexity to the UI.