HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Feature request: ALL/ANY filtering in mail rules


#1

I can do fine-grained filtering of existing requests by using the advanced ALL/ANY conditions, but this option is not available for mail rules. I also know I can do a second level of processing via the automated tasks, but it would keep things a little cleaner if I could do all the mail processing I need directly in the mail rules.

To illustrate one particular use case, I’d like to do something like:

((Mailbox == “mailbox name”) && ((To == user@example.com) || (Subject == “foo”)))

This would be helpful for people like myself who have a large number of email addresses for various things aliased to a smaller number of actual mailboxes.

Thanks.