HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Feature Request: Bulk Assignment


#1

When you’re on the inbox page, there are a couple of bulk operations that you can do, such as “Mark as Spam”, “Close”, etc. It would be helpful to be able to do a bulk assignment to a staff member as well.


#2

Sure you can do that now. In the drop down is a list of all the categories. Select a category and you’ll see that the second drop down list populates with all the staff that are assigned to that category. Select the person you want to assign to and when you submit all the requests will be assigned to that person.