I just started the 45 day trial, and already bumped into one missing feature issue: not having the ability to add custom description texts/html, depending on the request category a user selected. I see it’s possible to create custom fields which can be liked to categories (which is a big plus), so why not having an extra ‘html’ option there, which allows us to explain & spice up any information we want to show extra to the end user, but which isn’t related to a field.
From our past ticket experience, we know that a lot of people create tickets without doing any research first. Having the ability to explain things inside the ticket form, would safe us a lot of time and tickets.
Is this easy to implement by ourselves? Or will we have to wait forever until it might become an actual feature?