HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Feature Request: Enforce use of Reporting Tags on a per-category basis


#1

We have started using Reporting Tags for some categories of messages. We’d like to ‘force’ users to select a Reporting Tag for these categories.

Preferably, we’d like to select which categories should be forced (so it’s optional for some, compulsory for others).

We’ve implemented a GreaseMonkey script to do this, but it’s not a pretty solution! :slight_smile:


#2

That’s John. That’s an interesting idea. Required reporting tags.

OK, we’ll put that down for consideration. Thanks!