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Feature Request: If subject starts with Fwd: & email from support staff


#1

I would like to see the system treat email where the subject starts with Fwd: & the from email is an address of a staff member, then I would like it be like we had typed “##forward:true##” in the start of the message. When we are in the field & are forwarding an email from our smartphones, then it is a bit of a pain to type “##forward:true##”. It would be a nice shortcut.


#2

Thanks Jimmy. we originally did have the feature work somewhat along those lines but there ended up being various problems and conflicts with it. We’ll likely take another look at it though in a future release.