We prefer to keep HTML tags escaped only, to be able to see any HTML snippets our customers may present to us. However (my guess), when a customer replies by email using HTML formatting, it’s a mess of course.
Could we have an option to keep HTML escaped only in general, but maybe sense the ‘Content-Type: text/html’ header in incoming emails and auto-strip the tags from there? I assume HTML tags included in a HTML message already come escaped, so those could be preserved in turn.
Thanks for the session timeout config option in 1.2.0 BTW, you saved our customer support again!