Couple of requests related to closing/closed tickets:
Email on request close: Would like to have an email sent out when the request is closed, with a template I can define. Basically to inform the customer that the request has been closed, and make sure they agree that it’s resolved.
Filter on closed: Would like to be able to filter based on closed date, filters such as “Closed in last 24 hours”.
Relative filters: this applies to open and close date, I would like to be able to filter based on relative dates (within last 1 day or between 1 and 7 days ago, etc).