Hi Help Spot,
I’m currently trialing the system at the moment but I’ve got a few questions about the software I was hoping you could answer.
I’m trialing the hosted solution at the moment and there seems to be a 10-20 minute delay between sending and recieving of tickets, is this just because I am using a trial system or is this how fast the hosted solution works? In which case we would probably host the system ourselfs, do you have the server requirements for the software and services required to run Help Spot.
Also, if we were to pay for a 5 users license and then had new employees join, could we then extend to a 10 user license? or would we need to take out