HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Filter by Subscriptions


#1

Is it possible to filter by subscriptions? I would like to create a set of filters that we can use to list the tickets to which the individual staff have subscriptions.


#2

Hi Harvey,

Currently you can’t filter by subscription. Could you describe the use case for that kind of filter?


#3

Ian,

Thanks, I found a way to do what I am trying to do. We have a small team. A few members of the team want to be able to follow a ticket even when it is not assigned to them. They don’t want to use the subscription method because they don’t want to depend on a update of the ticket to remind them that they are following that ticket. They want a filter that shows them the tickets they are following so that they can look at those tickets when they want.


#4

Yep, that’s probably the best solution.