We have Global Filters in place and I enable the “Display count in Workspace”. However, we seem to have an issue with this not updating until the filter is clicked on. I’m curious if it’s messed up because of permissions. For instance, I have four categories and people are assigned only to their category. So one person may click on _All Open and see 8 tickets and someone else sees 58. For each person though, the count doesn’t update properly until they click on the filter.
Any remedy for this? The count was supposed to be an easy way to see what tickets were open at a location without needing to cycle through all 18.