HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Filter/Report by 1st level category


#1

We have a custom field that defines the product in question:

For instance:
Hardware

  • Computer
  • Phones
    Software
  • Word
  • Excel

It would be nice to be able to filter from the top-level of the category, which would include all of its lower tiers.