My company is currently using 2 main categories e.g. Customer Service (Product) and IT Department for filtering emails to be sent around to staff.
The problem seen in Admin > Tools > Modify Email Templates is that I’m unable to determine the template tag e.g. ##CATEGORY## straight away. I’m just wondering if there’s any possibilities of obtaining the value and compare it to filter and show a different image for either of the category?
I’ve tried this but I don’t think it works:
If ##CATEGORY ## == “Customer Service” Then
’Show Image A
’Show Image B
How can I get this to work and customise the display sent via email for the type of information required to show the staff?