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Filters not working


How can we troubleshoot or get assistance on Helpspot filters?

We created a new filter to show only closed tickets. Despite entering the criteria and saving the filter. The filter just shows all tickets open & closed when run.

When viewing the filter management page after we notice that the criteria area where you choose how to filter the tickets is always blank. Like its either not saving or not reading the settings correctly.


Hi Div,

It sounds like you may need to update your version of the IonCube loader. Download the latest from their site and see if that fixes it.


Thanks Ian, I’ve updated IonCube on our server and the filters are now working.