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Force Authorization for the portal


Is there a way to force users to be authorized before they can enter a ticket on the portal. We do not want people not within our organization to be able enter tickets.


Rod VanLoo
West Ottawa Public Schools


Hi Rod,

We generally don’t recommend this as there’s no downside to letting them submit. Worst case is you trash them.

However, it is possible to block the portal. You need to modify the portal templates to include the logic to check for login. You can see this in the request history template. The main line (and matching end line) is:

<?php if($this->splugin('Request_Check','isLoggedIn')): ?>
<?php endif; ?>

That should work if you put it in the routing template of index.php.


We probably will not block the portal. Thanks.