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Forward:true as default


The latest version of HelpSpot requires the person forwarding an email to the helpdesk to type the “Forward:True” tag in the subject line. I’m getting the following comment from our techs: “doesn’t seem to be worth the extra time”.

Is it possible to make this the default or to simplify it a little bit more? Other tags are in the body of the message and we can create a signature that makes it easy to insert, but this isn’t possible when the tag is in the subject line.

Any thoughts would be appreciated.


Hi Jack,

Yes, this is inconvenient currently. 2.6.3 coming soon will allow the tag in the body of the email.