I am new to Helpspot and am trying to figure out why emails that I attempt to forward to external email addresses are not arriving.
I am clicking “External,” “Add To,” entering a full email address, “Add,” then “Update and Close.”
Where am I going wrong?
Thank you for your input.
It sounds like you are doing everything correctly. I would recommending contacting email@example.com so we can troubleshoot more with you.