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Graphic error


#1

Hi,

I just installed the HelpSpot free trial and I have a problem with execution. The problem is that I don’t see any of the interfaces graphic. I uncommented the line extension=php_gd2.dll in php.ini.

Unfortunately, I did this after the installation process… So I wonder if it is the possible cause of my problem, and how to fix this?

Thx


#2

Hi Francis,

This is a new one. The GD library is not used for the interface graphics, only the graphs in the admin and reporting area so it shouldn’t be that. I’m thinking it may be that the web server does not have proper read permissions on the graphics to server them. Make sure the folder /images and the files within have correct permissions. You should probably also check the /js folder as well.

One other cause could be that you don’t have the correct full http URL in the config.php file for the cHOST variable. It should be a complete URL including folders if your installation is below the root.

Let me know how you make out.