How are attachments handled with HelpSpot? With many hosting providers (including enginehosting.com recommended by HelpSpot), I see there are 2 file sizes listed for each option - one is database space and the other is file system space. When an email comes into HelpSpot with an attachment, is the attachment saved in the database space or is it saved in the file system space? If it’s in the database space, it would seem that the space would be filled up fairly quickly given that HelpSpot does not have an option to archive/remove attachments after a certain amount of time – is that right?
Do you have customers who email attachments? If so, how do you handle the space needed for them?