There may be an implicit feature request in this, but I am also curious to hear suggestions for how to handle this given the current setup. Every once and a while, responses sent by our staff from the web interface will fail, either due to communication difficulties with the SMTP server or – as we recently experienced – our email provider had a brief outage. HelpSpot does show the delivery failure message in the response log, but it is hard to catch. For example, if we “Update and Close” the ticket, it remains closed. We have had a few failed deliveries slip through the cracks because of this.
It would, of course, be nice if the emails were somehow queued and delivery was reattempted later. But given the current setup, does anyone have a strategy for using automation or filter rules to draw attention to these failed deliveries? It would be great to just ensure that the tickets were noticeable and highlighted in some way. Or some way to configure the delivery that enables queueing through a local email server?