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Having problems with checking mail with chron script under plesk

#1

I’m using a gmail account with my own domain. However, it doesn’t seem that the email is being imported into helpspot every two minutes. The command I’m using in plesk to run the tasks.php is below. Is that correct?

2 * * * * /usr/local/bin/php -f /www/customer_care/tasks.php

Thanks,

Luke

#2

Hi Luke,

That command looks OK. Try running tasks.php manually (go to it in your browser) and see if that pulls the email in. Then you’ll know if it’s something with cron or the setup of the mailbox.