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Hej!


#1

I am Harald Ellmann, Helpspot user and local administrator since March 2012. I am responsible for everything related to service and customer support in a mid-sized laser company near Munich. We have currently 10 licenses, four of which are used by my own team. Three more are used by our US-colleagues (time-zone support… wink-wink, nudge-nudge) and the rest are used by colleagues in other departments that are also involved in the daily service processes (order processing, shipping etc).


#2

Hi Harald!

Great to meet you. It’s always fascinating to hear how HelpSpot gets used across an organization (and the world!).

Timezone support noted!

Welcome to the community.

Ian