HelpSpot Help Desk Software | HelpSpot Blog | HelpSpot Support

Help with installation...PLEASE!


#1

Hi, for the life of me I can’t figure this out…

Can connect to database:
No
Error reported: Can’t connect to local MySQL server through socket ‘/var/mysql/mysql.sock’ (2)
HelpSpot can not connect to the database. Please check your database settings in config.php.

I can connect to the database from everywhere else. The accounts and db are active and work. The config.php is correct, I’m sure of it. I’m running this on a mac and a mac forum said it places the socket in /tmp/mysql.sock. So how do I get Helpspot to install?? Please help. Thanks.


#2

in config.php you should be able to use localhost as the cdbhostname if mysql is installed correctly. You could try making the dbhostname this to see if it works “:/tmp/mysql.sock”