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Help with installation...PLEASE!


Hi, for the life of me I can’t figure this out…

Can connect to database:
Error reported: Can’t connect to local MySQL server through socket ‘/var/mysql/mysql.sock’ (2)
HelpSpot can not connect to the database. Please check your database settings in config.php.

I can connect to the database from everywhere else. The accounts and db are active and work. The config.php is correct, I’m sure of it. I’m running this on a mac and a mac forum said it places the socket in /tmp/mysql.sock. So how do I get Helpspot to install?? Please help. Thanks.


in config.php you should be able to use localhost as the cdbhostname if mysql is installed correctly. You could try making the dbhostname this to see if it works “:/tmp/mysql.sock”