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Helpspot Api: planning or agenda tool

one of the limitation of Helpspot is to not be able to plan tickets in a agenda. The reminder option is nice, but would it not be much more useful if a ticket can be planned and pushing into the agents calendar? Would it be difficult to push to a google calendar of outlook one?

Looking forward to hear how others are doing with scheduling tickets using helpspot.

Using helpspot’s built in tools you can build followup automations: In addition you might look at using zapier and a custom date field in HelpSpot to create calendar entries.