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HelpSpot API


#1

I guess there isn’t but thought I would ask anyway! Is there an API that can utilised so that support requests can be logged directly into HelpSpot by external software or website?
The only alternative I can think of is that the 3rd party software generates an email, and Helpspot picks it up from there; but just wondered if there was something more “slick”?! :slight_smile:


#2

Slickness is in route! Version 2 will have a full API. We’re just starting development on it though so it’s still a ways off. For now you can use the email parser API to send in requests (as you mentioned). Using the email parser API gives you a lot more power than just a plain email so you should check it out.

http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=25


#3

Hi D.,

This might answer part of your question:

I did this by re-creating the Helpspot form in my ASP environment and setting the form to POST to the form input handler normally used by Helpspot. I even populate drop-downs from the HS database as well and also force-authenticate the currently logged on user against our Active Directory so I can auto-pull their userid, employee #, email, etc., as well as data for my custom fields and auto-fill the form, leaving the user to just enter the problem info. HS accepts the custom field data very nicely.

Now, I could have done this all with a custom file in HS directly, but my existing environment is ASP, with lots of reusable code at my fingertips, and I’m not so much of a PHP-guy (yet), so that made sense for us in this case.


#4

Yep, there are lots of other customers doing things in the same vein as Alan. Either posting to the request form, inserting directly to the DB or using the email parser.