We’re currently testing the 45 day demo.
if a customer replies to an old email on a
request that is already closed, that new email message is completely lost. It doesn’t create a new request, and it doesn’t get assigned to the old request (re-opening it). This could really hurt from a customer support standpoint, because the customer will get upset at the lack of response and potentially cost a sale.
If a customer sends a new email (does not reply) on an existing open request, there is no way to assign the new email to an existing request?
if a customer replies to an existing request with a NEW request (such as, “thanks for the help! I have a new question about …”) there is no way to split that response off into a new request?