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HelpSpot integration using Webhooks for Olark?


#1

Hey guys! I see that you have Olark on your site currently. Is it possible to use webhooks to send the Olark chat transcripts into HelpSpot? One of your customers came by our site today asking if Olark integrated with HelpSpot, and I’d love to be able to tell them ‘yes!’ I did not find any information in your Support section regarding webhooks.


#2

Hi Lindsay,

Great to hear from you. You’d want to post into HelpSpot with your transcript right or you mean a webhook out from HelpSpot to Olark?

There’s a public API that all HelpSpot installs have that could be used to post into.

Another simpler way, that we use right now is simply to have Olark email in to an email account.

Do you have some specs on what you normal post and how your integrations work? I’d be happy to take a look and see if we can setup a proper integration both for HelpSpot and another product we’re working on, http://www.besnappy.com

Thanks!